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ROMAN

Customer Orders
Order Shipped
Parcel In Transit
Issue Raised
We Investigate
Resolved

Used by brands worldwide

Managing the messy side
of brand shipping

We handle everything that can go wrong
after your products ship - from customs
seizures to lost parcels

Work With Us

We deal with all major couriers
Time Save

All your
shipping headaches gone.

Dealing with Courier Chaos

Lost parcels, customs issues and unclear tracking wastes your time. We take over all carrier communication and resolve issues for you.

Claims and Investigations Hell

Claims are confusing and easy to get wrong. We manage the full investigation → claim → resolution process.

Customer Stress and Reputation Risk

Delays make customers anxious. We handle all shipping related communication to protect your customers brand experience.

Learn More

Founders Note

Built by a watch microbrand founder (@romaro.official on instagram) who shipped worldwide.

I built this after running a watch microbrand and shipping 100+ watches worldwide. Shipping these watches showed me how chaotic couriers can be - this is the system I wish I had.

My Watch Microbrand Account:

How it works

Simple,
Intuitive & quick.

See full process

We plug directly into your shipping flow, monitor every parcel in real time and resolve issues before they impact your customers.

1

Onboard onto our system

We connect to your store and set up your workflows so new orders and tracking data flow straight into our system.

2

Monitor your shipments

Every parcel is tracked in real time. Exceptions, delays and customs issues are surfaced automatically.

3

We deal with issues

Our team files claims, chases couriers and resolves problems directly with carriers so you don’t have to.

4

You get updated

You and your customers get clear, timely updates so you stay in control without living in carrier portals.

Easy, Transparent Pricing

Each plan includes all listed features

Full Pricing Details

Up to 50 orders/month

Perfect for serious early stage brands that are shipping internationally who want delivery issues handled quitly and professionally, without losing hours to couriers claims or anxious customers.

£199 per/month

50 - 150 orders/month

For growing brands where shipping problems are now affecting reputation, cashflow and customer trust. We will take full control of post dispatch issues so that your team can stay focused on growth, not operations.

£349 per/month

150 - 300 orders/month

For fast scaling brands where shipping failure can become a high level risk. We take ownership of every case so your time stays focused on growth, not on low return admin.

£599-£899 per/month

Custom orders/month

For high-volume operations needing fully managed shipping support. All features included as detailed below + custom additions if needed.

Custom pricing

Pause or cancel anytime. No setup fees. No long-term contracts.

2 Week Free Trial

No credit card required

Contact Page

Frequently Asked
Questions

Answers to common questions

📚

Service and Operations

We manage all shipping issues end-to-end, including delays, missing scans, customs holds, failed deliveries, damaged parcels, lost parcels, wrong addresses, returns, and courier investigations.
Yes. We speak directly with couriers for all investigations, escalations, documentation requests, and follow-ups.
Yes. We prepare all required documentation, submit the claim, chase updates, escalate when needed, and manage the entire process until the case is resolved.
Yes. We monitor return parcels, resolve lost-return cases, and manage all communication around replacements and refunds.
No. You only need to connect your Shopify data to AfterShip. We do not require admin access unless you choose to grant it.
We monitor your shipments through AfterShip. Any delay, failed delivery, customs issue, or missing scan automatically enters our workflow.
You receive immediate updates for urgent issues, ongoing notes through your dashboard, and a weekly summary of all activity.
Yes. We support UPS, FedEx, Royal Mail, EVRi, DHL, USPS, and other international and domestic carriers.
Onboarding takes 24–48 hours. We set up communication, define workflows, connect your data pipeline, and prepare your dashboard.
📞

Communication Channels

We respond using your branded email or WhatsApp channels. All messages are written in your tone so customers believe they are speaking directly with your team.
No. We work behind one support address that you control. Customers only see a single point of contact.
Yes. We can join your WhatsApp support inbox or handle customer messages through a brand-facing group used for updates.
You receive a dedicated communication channel where we share updates, ask clarifying questions, and notify you of resolved issues.
You can forward the message to us or grant access to your inbox. We take over from that point and continue communication seamlessly.
💵

Pricing, Biling & Free Trial

You receive full access to the service for 14 days with no credit card required. We complete your setup so you can see real results before deciding.
No. Onboarding is included at no cost.
All payments are processed securely through Stripe. You can update, pause, or cancel your subscription at any time.
Yes. There are no long-term contracts. You can pause or cancel your subscription whenever you choose.
If you decide to continue, your chosen plan activates automatically through Stripe. If not, the trial simply ends with no charges.
No. Each plan includes all operational features with no additional ticket fees or unexpected add-ons.
Contact Sales
Roman Logistics Logo

+44 7404 965583

support@romanlogistics.co.uk